Door Hardware FAQ’s
#1What is the most secure lock for my front door?
Mortise locks offer better door security. If you are considering what is the most secure lock to install on your front entry then definitely consider using a mortise lock? Mortise locks offer a higher level of security than a tubular latch.
If you’re looking to replace the locks and entry sets on the doors around your house, you’re really looking at a choice between mortise and tubular style lock systems. While tubular systems are popular and found in both residential and business applications, you should know why mortise locks offer higher security for doors in both businesses and homes before making your choice.
Tubular locks gained general popularity because they are quicker to fit and they do not require special tools or training to install, and are therefore seen as a relatively secure, simple entry system. However, it’s exactly for these reasons that mortise locks offer a greater level of security.
#2How do break-ins happen?
The fact is that most home burglaries happen when the strike plate of the door is kicked in or struck with a heavy object. By weakening the lock, or simply smashing through the door around the entry system, burglars are able to access your home. A tubular latch has far less structural strength than a mortise lock.
#3What is a mortise style lock?
Mortise is a carpentry term meaning a slot or recess cut out of a piece of wood, so that another piece with a matching projection can be fitted into it, making a tight joint (mortise and tenon joint.) A mortise type lock similarly fits into a recess cut into the edge of a door, as opposed to a Rim Lock that is fitted onto the surface of a door.
For a mortise style entry system, the door itself is cut to include a pocket where the lock is installed. By placing the lock into this pocket inside the door, you’re creating a secure system that uses the strength of the door (plus the reinforcement of the lock’s construction) to protect it from break-ins. A mortise lock has up to five times more strength!
Builders and installers don’t like fitting mortice locks so they persuade home owners to use tubular latches instead! Whilst the initial investment may be a little more – what is your safety worth?
#4What are the benefits of a Mortise Lock?
Consider the benefits of a mortise lock over against a tubular latch;
- Usually a lifetime warranty
- Up to 5 times stronger than a tubular latch
- Anti drill and tamper proof – hardened cylinder
- Larger dead bolt throw – 40% stronger
- Heavy duty spring and mechanism – stronger spring which stops the handle sagging
- Peace of mind
- Comes with integrated deadbolt
- Much stronger outer housing
- Screws thread right through using tie bolts that sandwich the mortise lock between the timber of the door from both sides.
- Mortise locks can be fitted with a euro cylinder enabling a minimum of 2,000 key differs, which means a thief would have to carry 2,000 keys for your make of lock to be certain of unlocking your door and even then he could be there for 3 hours trying all the keys before he gets lucky!
#5Do I need a professional installer?
If you’re handy around the house or have access to the equipment you need, you’re probably safe to install your own mortise locks. However, there’s no harm in calling in an expert if you’re looking for absolute piece of mind.
You may consider using a professional installer, because:
- Not all mortise locks are the same, so you require specific measurements for optimum security.
- Some mortise locks suit interior doors better than others.
- Different kinds of mortise locks include single or double cylinder, or dummy sets.
- A professional installer will use specialized tools like a mortise saw to cut into the door.
- Most installations come with some manner of guarantee.
#6The cost of a mortice lock is slightly more than a tubular latch - is it worth it?
There really isn’t a price you can put on peace of mind. If you’re looking to access the maximum amount of security you can, you can see why mortise locks offer higher security for doors in your home or your business. While tubular locks are popular, mortise offer more bang for the buck and help protect your valuables more securely.
#7How do I fit a door handle?
Go to our downloads section to download the fitting instructions. There is also a good YouTube video here.
#8Tell me about hinges? What are the options?
All hinges are not the same. If you want a beautifully smooth operation for years to come, then choosing quality hinges is essential. Zanda stocks premium double ball bearing, stainless steel, 3mm and 3.5mm thick, butt hinges as standard because they make even very heavy doors feel light. Stainless steel has superior hardness, is highly tarnish resistant and provides extremely long life.
They are available in stainless steel, gold or black colour options, made exclusively to Zanda’s specifications. The standard size for most doors is 100mm x 75mm. They are also available in 100 x 100, 100 x 125, 100 x 150 and 100 x 200.
Wherever possible you should use the shortest hinges that will meet your needs. Large hinges, particularly parliament hinge designs and those over 100 x 125mm are prone to sag over time due to metal fatigue which increases with the weight of the doors. Zanda also carries a range of hirline and other specialized hinges where required.
#9My installer wants to use hirline hinges. Are they ok?
Yes. Although hirline hinges do not have the life or bearing capacity of butt hinges, they do not have to be recessed into the door or door jamb and are cheaper to buy and quicker to install. They are not as strong as conventional butt hinges so we recommend 4 hinges be used for standard doors. Hirline hinges only come in a limited range of sizes. The choice between hirline & butt hinges is often about an aesthetic as well as cost decision.
#10What is the benefit of using Zanda hardware throughout?
The range of door hardware available on the Australian market is so extensive that it challenges even the most experienced hardware specialist. For someone not familiar with hardware, this can often result in hardware purchases that are not suitable for the application. Zanda have designed a range of hardware that will aesthetically enhance your doors and windows, while providing the security functions you require. In addition, Zanda offer matching cabinet hardware in terms of style and finish. This is not the case with other suppliers and there is often a mismatch between colour and colour and style and style.
#11What are the hardware issues I should consider?
The first requirement is to hang the joinery (which can mean hinges, rollers, pivots, automation etc.) The next stage is to secure the item (locks, catches, closers, bolts etc.) The third issue is to permit handling and restraint of the item, (handles, cabin hooks, lifts, door knockers, studs, pulls etc.) and finally to protect the joinery against water, knocks, noise, insects, intruders etc. (door seals, door stops, push plates, retractable screens, security mesh etc.).
#12Is there a standard kit for front door entries that contain everything needed?
Yes. Zanda has created hardware kits for people just like you! We have a kit for most applications in a variety of finishes, pre-packaged to supply all common requirements in a discounted kit. Details of the contents of each kit are shown in Zanda’s hardware brochure or on our website www.zanda.com.au
#13What about pivot doors that have no hinges?
Pivot or transom closers are a popular idea, especially with large doors where hinges could be problematic. Typically transom closers are used on doors 1200mm wide and handle a door of that size with ease. This is because the door is pivoting top and bottom rather than hanging. The closer is hydraulically controlled which gives a smooth action and the ability to let you set exactly how fast the door closes. Refer our separate FAQ sheet for more information on pivot doors.
#14What about door locks? What do I need to know?
Your insurance company will have more say in your choice of locks than you will. Normally you will not be covered beyond a fixed threshold if you do not have keyed locks on all windows and doors, and this usually requires a deadlock on all doors often with keyed operation on both sides. It is important you ascertain your insurer’s requirements before selecting your hardware as requirements vary greatly. Broadly speaking however, locks fall into four categories
Rim locks refer to surface mounted locks that are fully exposed on one face of the door. They are less aesthetic than other options but are often cheaper to buy and easier to fit. Rim locks often use a skeleton type key, which provides a poor level of security compared to the pin tumbler cylinders. Some heritage work requires rim locks to match existing or keep the traditional look, but generally rim locks are only used for secondary applications including batwing verandah doors and gates.
Cylinder locks are commonly used in new building work as they are inexpensive and easy to install. They require a single hole drilled front to back through the door with a secondary hole at right angles through to the locking edge of the door to carry the throw latch. Cylinder locks can come with a presentation handle built in but generally have a simple knob or lever both sides. They lack the presentation options available with mortice locks but are the carpenter’s favourite for internal work due to their ease of fitting.
Drop bolt locks are fitted at the top and/or bottom of the door and can be keyed, non-keyed or electronically operated. They are either flush fitted, surface mounted or set into internal mortices in the door (called rack bolts). Drop bolt locks only operate from inside and are therefore most useful for non-entry joinery (e.g. bifolds, sliders, french doors etc.).
#15What are the insurance requirements for locks?
In general, all insurance companies demand higher levels of security when their potential liability increases. They will usually demand a deadlock on all external doors but you need to check whether your own insurer requires a single or double cylinder deadlock. A single cylinder deadlock will allow you to use a turnsnib on the inside for convenience, whereas a double cylinder deadlock will require the inconvenience of keyed operation from both sides. Some insurance companies will allow a single cylinder deadlock and turnsnibs (which is much better for fire escape) provided you have a security alarm system installed.
More than 60% of house burglaries occur by entry through windows and therefore most insurers require a key operated lock on every window. If your house does not comply with these requirements you may be unaware that your insurance cover may be negated.
#16Can I have the same key for my door and window locks?
Yes. In most cases this is no problem. However, sometimes this isn’t possible, where, for example, your window keys are different to your door keys. If you are just buying one door and already have locks on other doors, simply supply a sample key and we will advise if we can reconfigure our locks to suit your key at a small additional cost.
Other options such as restricted or registered keys (where keys cannot be duplicated) are also available for our locks. Ask our hardware specialists about those requirements.
#17Who fits the hardware?
Most non-hanging hardware is fitted on-site by your builder. Where pre-hanging is specified, the door company will install the hinges, stays, spiral balances or rollers that are required but do not install locks. This is because even minute variations between the factory positioning and the final installed shape will cause locks to misalign. It is often a wise idea to install hardware after the painter’s work is done, as this avoids having to remove hardware to apply finishes.
#18What is the correct height to fit locks and hardware?
Locks are usually positioned at a height of 1000mm or to align with other pre-existing lock heights in the house. Traditionally locks in older houses were between 850 – 900mm above floor level except in the 1930s when heights at approx. 1400mm were common.
#19What screws should I use?
To completely keep the original and authentic style of traditional joinery and hardware, you may find small details like using traditional slot head screws important. Generally speaking, traditional hardware has flat blade screws, while modern or contemporary ranges will have Phillips head or Allen key screws.
#20Does brass tarnish and how do I care for it?
Yes. The high polish of Brass products are often treated with a clear protective coating to provide durability. Brass, like sterling silver, will gradually tarnish and take on an antique appearance. Atmospheric conditions, caustic agents such as paints, or scratches from sharp objects may cause the protective coating to crack or peel causing spotting and discolorations.
However, the beauty of the metal can be maintained by taking a few simple steps. Initial care for brass requires only a quick rub with Wax Polish and light buffing with a soft cloth. You may prefer to do this weekly, especially in exterior, often used or damp environments. “Blue Magic” Metal Polish is a quick, effective way of restoring mildly tarnished brassware.
If heavy discoloration occurs the finish can be restored by stripping the remaining lacquer and polishing regularly with “Blue Magic”. Alternatively let it age naturally to an antique finish. The beauty of solid brass is that it can always be restored to its original lustre.
#21Will stainless steel stain?
Yes. It is somewhat ironic that a steel called stainless does actually stain! To aid the longevity and appearance of stainless steel products it must be cleaned regularly or use a metal polish such as “Blue Magic” which can be applied periodically.
Atmospheric conditions, salt deposits, acids, caustic agents, cement or dust on construction sites all have the potential to cause discolouration to the surface – known as tea staining. If this occurs do not be concerned as usually this is not the stainless steel itself but particles clinging to its surface.
#22Can I stop tea staining of my stainless steel in the first place?
There are numerous things that affect the likelihood of tea staining. Firstly, you need to choose the correct hardware for your application. Some environments are particularly likely to cause tea staining in stainless steel if wrong products are used, i.e. coastal locations. Other environments will be absolutely fine with normal tea stain resistant hardware.
The grade of stainless used is one factor in tea stain resistance. Many manufacturers use standard 304 grade stainless steel which, in most environments is suitable, in Australia it is not resistant enough to staining. 316 stainless is much more resistant to tea staining. Zanda only uses 316 marine grade stainless steel. However, choosing 316 in severe coastal positions is not a rock solid guarantee that you will not get tea staining.
All the other factors for tea stain resistance need to be considered including maintenance. One of these factors is how highly polished the surface is. Highly polished surfaces improve the resistance to tea staining. Some hardware is highly polished to a mirror finish and others have a more matt or brushed look. The level of finishing is purely aesthetic. The less shiny the finish, the less tea stain resistance the item will have.
Cleaning can be as simple as firmly wiping the product with a damp cloth occasionally. The level of exposure to the elements is another major factor in the incidence of tea staining. Stainless steel outside, fully exposed to the elements, will be more resistant to tea staining than exactly the same piece of stainless that is moderately protected by awnings or eaves. This is because cleaning is such an important factor in preventing tea staining. Surprisingly, the simple fact of rainwater periodically washing the stainless steel significantly reduces tea staining.
#23How do I remove tea staining from my stainless steel?
If you do find tea staining on your stainless steel, it can only be on the surface so removal is surprisingly simple. Typically most tea staining will be easily removed by applying Inox or another brand of tea stain remover and firmly rubbing with a cloth. For more stubborn tea staining, apply Inox and leave for 5 or 10 minutes, then firmly rub with a cloth.
Never use steel wool to remove tea staining. It will produce dramatically fast removal of tea staining but at the cost of forcing carbon fibres into stainless steel, resulting in carbon rust later on.
The product can be revived by following the above maintenance procedure and repeating regularly. This small amount of routine care can only preserve the elegance of stainless steel hardware. For further information on care & maintenance of stainless steel products please visit:
#24How do I care for Aluminium?
Many products are made from aluminium today. Aluminium has a very high durability, a high strength to weight ratio and is light and corrosion resistant. Simple steps need to be carried out, despite the materials excellent properties, to maintain its appearance, avoid staining and the damage to the product.
Regular cleaning and maintenance to remove any build-up of dirt needs to be carried out in order to keep the surface looking pristine. Leaving it unmaintained for an extended period of time may cause staining which may require a harsher cleaning product that may in time damage and diminish the appearance of your décor. Light dirt should simply be removed using a sponge, lukewarm water and a neutral cleaning agent or you can use ‘blue magic’.
#25How do I care for Zinc alloy?
Many handles are made of zinc alloy (otherwise known as Zamac or Zinc diecast)) which is an ideal material for die casting and allows for very intricate designs. One advantage of Zinc Alloy is the ability to electroplate it allowing a multitude of finishes.
The care and maintenance of Zinc Alloy is similar to other materials requiring regular maintenance. It is recommended to clean handles and knobs with luke warm soapy water and a soft, clean cloth. Ideally best to be carried out at regular intervals. At least every two months but more often if near the coast or in a corrosive or dusty environment.
Avoid using household cleaners containing damaging chemicals and never use abrasive scouring pads. These chemical cleaning agents are NOT suitable as it may cause a reaction and will damage the finish of the handles.
#26How do I take care of powder coated surfaces?
The effects of ultra violet light, pollution, dirt, grime and salt deposits can all accumulate on your powder coated surface over time. To extend the effective life or powder coatings and protect any warranty requirements that may exist, a very simple regular maintenance program should be implemented for the removal of any residues.
As a general rule, cleaning should take place every six months. However, in areas where pollutants are more prevalent, especially in coastal or industrial regions, a cleaning program should be carried out on a more frequent basis (i.e. every three months). To clean your powder coated surface:
- Carefully remove any loose deposits with a wet sponge.
- Use a soft brush (non-abrasive) or cloth, and a mild household detergent solution to remove dust, salt and other deposits.
- Rinse off with clean fresh water.
Detergents that recommend the use of gloves when handling should be avoided as this is a good indication that the detergent is harsh and, therefore, unsuitable for cleaning your powder coating. Although some strong solvents are recommended for removing sealants or other building residues, these may be harmful to the extended life of the powder coated surface and should also be avoided as the damage may not be visible immediately and may take up to twelve months to appear. If paint splashes, sealants or other residue need to be removed, then either Methylated Spirits, Turpentine, or White Spirits may be used safely.
When doors are hung, the side on which the doors are hinged can affect the lock or the components of the lock. This is because some hardware cannot be flipped over or reversed. For this reason some hardware has left and right versions. This is referred to as the “handing”. Sometimes whether the door is inward or outward opening also affects whether left or right hardware is required.
#27What finishes are available?
There are numerous types of metal plating finishes available today – far too many to list. There are flat finishes such as mat with black being a current favourite. The list below provides the most common finishes used and specified in Australia today.
There are the newer antique finishes that deliver the unique aesthetic of an aged finish for the discerning hardware connoisseur. These are intended to simulate the natural and inconsistent qualities that come with tarnish and age, Antique Brass and Antique Nickel finishes are the result of carefully handcrafted process that have been thoroughly refined.
#28What is a Micronised finish?
A Micronised finish is the highest quality of polishing or smoothing that can be carried out on the metal (or substrate material ) prior to the final surface coating being applied. It is a very specialised process and is only used as a methodology on the very best quality handles. A Micronised finish is a much longer polishing process as there are a number of different stages of the process using finer and finer grit grades.
The advantages are that the final product is beautifully finished, is much smoother and is far more corrosion resistant. With many handles, they corrode because of porosity (tiny holes in the surface of the material) that cannot be seen by the naked eye. In poor quality handles, porosity can sometimes even be seen! Porosity allows the moisture from the environment or our hands to enter and because of the inherent acid, the handles corrode. Micronisation prevents this from occurring.
#29Finishes - can they vary?
Antique Brass and Antique Nickel finishes will maintain their original appearance and are not considered “living” finishes. When considering Antique Finishes, the user should be aware these finishes will exhibit variation in colour and shade just as an actual tarnished piece of brass or nickel would show. Curved and shaped surfaces will show greater contrast and Slight variations can also be expected from one piece to the next.
Finish variations – from different manufacturers & suppliers
When choosing new hardware, options are key. Variation in finish from brand to brand is inevitable. Company A’s brushed nickel may look completely different to company B’s brushed nickel. It is therefore very important that specifiers and consumers are aware of this when selecting products.
Finish variations – door and cabinet hardware
One other problem relates to matching the door hardware with the cabinet hardware. Mostly there is no coordination of door and cabinet hardware selection. The builder normally supplies the door hardware and the cabinet maker supplies the cabinet hardware. Where this often plays out is when the two are finally put together and the discrepancy is noticed. By then it is always too late and the end user is often left dissatisfied.
Therefore be aware of this and where possible, it is by far the best option to ensure that the door hardware and cabinet hardware are selected from the one manufacturer. This ensures consistency in both style and finish.
#30What about electronic locks?
There is an increasing demand for electronic locking methods in houses and a growing variety of options on offer. Broadly speaking, they fall into the following categories:
- Keypad operation
- Remote push button operation
- Proximity readers and swipe cards
- Fingerprint I.D. operation
The most important consideration is whether the chosen system requires permanent wiring either through the door or in the strike plate, or whether it is simply battery operated. Systems with integral wiring are expensive to install but have the advantage of being able to be connected to alarm and intercom systems. It is usually difficult to install wiring after the door is manufactured and therefore you need to forewarn the joinery before fabrication if you need special wiring installed. The advantages of electronic locks are:
- No need for conventional keys and improved security
- Remote access possible that can be linked to security & intercom systems
- Ability to change codes without requiring a locksmith or other specialist.
The major disadvantage of electronic locks is the high initial cost and their vulnerability to power supply interruptions (back up power supplies required). The fire escape capability of individual systems also needs to be assessed. However, the Zanda Stealth deadbolt is battery operated meaning that;
- It is not affected by power outages
- Can be retro fitted
- No messy and expensive wiring
- Manual override in case of emergency
- Key override in the event of a flat battery
#31Do hardware requirements vary according to the style, swing or number of doors?
Yes. For example, some pairs of doors will usually require a special rebate attachment and open out doors may need extended striker plates that differ from standard hardware. Sometimes the hardware will vary between left and right hinged joinery.
With sliding or bi-folding doors or windows you may require flush fitted hardware with minimal projections if it is not to interfere with the operation of the doors or sashes adjacent. Zanda carries a range of flush fittings for most applications that come in finishes to complement the hanging hardware.
Sliding doors will require some form of parrots beak lock or proprietory catch to suit their opening action. It is usually preferable to discuss your requirements with a hardware specialist to ensure you get hardware appropriate for your needs.
#32What warranty applies to hardware items?
Visca: 20 years
Astron: 20 years
Winchester: 20 years
Futura: 15 years
Triad: 7 years
Jura Elite: 7 years
Jura: 7 years
Zanda however, assumes no liability under this warranty for the following:
- Improper installation or failure to follow fitting instructions.
- Failure due to improper maintenance or fair wear and tear.
- Indirect or consequential loss or damage, cost of removal and/or replacement.
- Cost of freight and /or travelling time.
- Any modification to a product as supplied.
- All finishes may experience minor deterioration under some climatic conditions and normal everyday use, which is excluded from this warranty.
For further details full information is available under the warranty section on our web site.
#33What type of interior door handle do I need for a bathroom door?
Bathroom doors are usually fitted with a different type of lock that will accept a spindle from a thumb turn. The centre of the thumb turn is usually 57mm from the centre of the lever spindle but in some cases they can be 72mm as would be found on more European type locks and doors.
There are two types of interior handles most commonly used i.e. a lever on rose or a back plate lever door handle. With a lever rose handle you need a separate thumb turn fitted to the door and with the back plated handle the thumb turn will be part of the plate itself (assembly needed usually). The thumb turn is always placed on the inside of the door and the outside is an emergency release slot that can be operated by a coin or similar.
#35Are there things that I can do to make my front door more secure?
Yes. There are various locks and devices that you can use to make your front door secure. Insurance Companies usually specify exactly what they require, but the following are normally required as standard:
- A mortice deadlock used in conjunction with a night latch.
- A double locking night latch can be used for extra security, usually where doors have a glass panel fitted.
- When double locked by turning the key a full turn, the handle cannot be operated and the bolt is deadlocked, requiring the key to unlock it. A double locking night latch foils the glass breaking intruder should the mortice deadlock be unlocked.
- A door viewer is a good addition to security as it allows you to identify callers before opening the door. These usually come with two different viewing angles, 160° and 180°. The 160° viewer allows you to see the callers face whereas the 180° viewer allows you to view the caller and the area around them, particularly useful if there was anyone hiding either side of the front door. Viewers are normally fitted in the centre of your front door at eye level height.
- A door chain is easily fitted and effectively prevents a “foot in the door” forced entry. Always use the door chain if you are unsure of a caller’s identity.
- Hinge bolts can be used for added protection on outward opening hinged wooden doors. The hinge bolts protect the hinge from being forced and prevent the door from being removed from the frame.
- Remember locks and chains are only as good as the door they are fitted to. Make sure your door and frame are of good solid construction.
#36How consistent are your leather finishes?
Leather is a natural material and the finish can vary between hides. We attempt to colour match orders wherever possible.
#37How do I calculate euro profile cylinder lengths?
To calculate the optimum cylinder length – take the door thickness plus the thickness of the two escutcheons or back plates. Ideally the cylinder should be approximately 5mm longer than this.
#38What is the backset dimension?
The backset of a lock or latch is the distance from the leading edge of the door to the centre line of the handle or keyway.
#39My door is thicker than standard, can I use Zanda hardware?
Yes, lever handles will be supplied with standard fixing kits, however for thicker doors please order the relevant fixing kit for your door thickness. For further details see our website.
#40What is the lock centre dimension?
The lock centre dimension is the vertical measurement between the centre line of the handle follower and the centre point of the keyway or turn piece follower.
#41What size are your lever handle roses?
Our standard roses are either 52mm round or 52mm square, other sizes are readily available. The retro fit roses are 65mm.
#42Are fixings supplied with handle sets?
#43How are pull handles fitted?
Door pulls can be fitted in three ways as follows:
- Single bolt through – the pull is on one side of the door only and is fixed with a bolt passing through the door from the rear. The bolt head may be covered with a push plate or recessed into the door face and filled.
- Single face fix – the pull is on one side of the door only and is fixed directly to the face using concealed fixings.
- Back to back pair – pull handles on both sides of the door, fitted with a concealed fixing.
#44Can leather or timber hardware be used externally?
We do not recommend the use of leather or timber products externally, all items from the solid range and composite ranges (with the exception of bone finish) are suitable for external applications.
#45Dark Bronze is a ‘living’ finish. What does this mean?
All applied bronze finishes wear as they are handled. This should be considered if specifying this finish in our solid range of products or in pieces that are directly and regularly handled (i.e. privacy turn piece). Over time the bronze finish will react with acids found in human skin and eventually the copper base tones will develop to create a patinated finish.
#46Can you customise products or manufacture to my design?
Yes. As well as our extensive range of catalogue products we also design and manufacture to client specification. This can be a variation of an existing design or complete from concept through to production. We are also able to offer a wide range of special order composite finishes and electro plated metal finishes.
#47What is a centre-to-centre measurement?
When referring to door pulls and furniture D handles the measurement quoted is centre to centre. This is the measurement between the centre of the fixing points. Please bear in mind it is not referring to the overall length.
#48What is a push button (integrated) privacy lever handle set?
Push button privacy lever handles (otherwise known as integrated privacy) are ideal for providing bedroom / WC privacy and offer a discreet alternative to the traditional privacy turn and release function. These sets are supplied with a 60mm backset tubular privacy latch. Pushing the button mounted on the interior rose locks the door. To unlock, simply depress the interior lever.
#49Will your lever handles work with my existing locks and latches?
Yes. All Zanda lever handles are supplied with industry standard fixings. We also have a stock of alternative fixings for out of the ordinary applications. If in doubt please contact us to discuss your requirements.
#50Do your cabinet handles match the finish of your door handles?
Yes. That is one huge advantage of buying both your door handles and your cabinet handles from Zanda. Zanda’s door handles and cabinet handles have been especially selected to match each other in terms of style and finish!
#51Do you deal direct with the Public?
No we don’t sell direct to the public, only through authorised re-sellers. However, we do have a show room and offer selection and scheduling advice from there and our friendly staff are available on our free call number from any where in Australia. Telephone: 1300 ZANDA1. Alternatively, see our list of distributors all of which have comprehensive Zanda displays.
#52Do you have a showroom?
Like to see a display of Zanda products, or found something you would like to purchase? To find your nearest Zanda showroom, simply go to Find A Distributor, enter your postcode or suburb in the search bar and select the radius you’re looking in. This will display a list of the Zanda stockists closest to you.
#53What are your opening hours?
We are open from 6.00am till 4.30PM WST Monday to Friday.
#54Do all handles include a latch?
Yes. However, you can specify if you don’t want the latch.
#55What are your lead times?
We dispatch Australia wide within two hours of receiving your order.
#56When will my order arrive?
Very quickly! In many cases the same day or else overnight. Where it is too large to air freight it depends where about you are in Australia. Each product that you order has an estimated delivery schedule and you will be advised by email.
#57I need an urgent delivery for tomorrow - can you help?
Very likely, yes. If we have it in stock we can send it via overnight carrier for delivery the next day. 98% of all orders are dispatched within two hours!
#58Do you have a catalogue?
Yes we have a number of catalogues both in hard copy which can be posted and all of them can be downloaded on the catalogue page along with numerous other helpful guides and how to’s.
#59What is a key override?
A key override on your lock lets you lock or unlock it in two different ways: either with a key or a combination.
#60How do I know what the architectural styles of your handles are?
Go to the blog section of our website and read the blog called What style is that? – Making sense of architectural styles.